Terms and conditions at Tignes — Transfert VIP

These terms and conditions at Tignes apply to every booking made with our company, whether you travel from an airport, from a TGV station or between resorts. Booking a journey means accepting them. How we handle your personal data is set out on a separate page, our privacy policy.

They cover our prices, our payment terms, our cancellation rules and the insurance that protects you on board. Read them before you book your transfer: a clear agreement is part of the service.

Our routes are set out on the transfer page, our vehicles on the fleet page, and the resorts we serve from Tignes to Val d'Isere. Our company is presented on the Our Company page.

Trademark / Copyright

VIP TRANSFER Operator Touring Car with Driver is a registered trademark with the INPI, No: 13 4040534. Any reproduction of the name or logo will result in immediate legal action.

Your personal data

The information you give us in order to book is processed by TRANSFERT VIP. The full detail — what we collect, how we use it, who receives it, how long we keep it, cookies and how to exercise your rights — is set out in our privacy policy, which forms an integral part of these terms and conditions at Tignes.

For any request concerning your data: contact@transfertvip.fr, with the word « GDPR ».

Prices under our terms and conditions at Tignes

All prices include VAT at the current rate applicable to transportation services. The service includes the driver, fuel, and full passenger insurance coverage. Tolls and parking fees are included.

Luggage: one suitcase in the trunk per passenger, plus ski or snowboard equipment, within the capacity of the vehicle booked. Luggage remains under the passenger's responsibility.

Upon request, a detailed statement of the trip will be provided at the end of the service.

(*) VAT applied: 10% for transfers — 20% for certain other services.

Payment Terms & Complaints

Accepted payment methods: cash, cheque, PayPal, credit cards (Visa, American Express, Mastercard).
Every first booking is payable in full at the time of reservation: payment confirms the booking.
All wedding transportation services must be paid in full upon signing the contract.
Only established account clients are invoiced after the service; invoices are payable on receipt, no later than the 15th of the month following the service.
Any complaint must be submitted within 8 days after the service has been provided.
Jurisdiction: Avignon Court (company headquarters).

IMPORTANT — Regulated Activity

Paid passenger transport is a regulated activity. Only authorized vehicles are permitted to perform such services. An authorized vehicle must:

Be driven by a licensed professional chauffeur approved by the prefecture.
Be properly registered and hold all required certificates (from the competent ministry / tourism authority).
Display the registration sticker/badge on the windshield.

Beware of operators using unauthorized vehicles — they cannot legally provide any guarantees or insurance coverage.

Service & Reservations

The transfer starts at the address provided by the client and ends at the specified destination.
For chauffeur service, mileage is unlimited within the time period reserved by the client.
Transfers begin at the pick-up location and end at the drop-off point. Additional kilometers are charged at €3.50 / km.
Cancellation more than 7 days before the service: full refund. Cancellation within 7 days: the sums paid remain acquired to the provider.
For wedding services, the remaining balance must be paid 15 days before the scheduled date.
The right to use images of the vehicle is granted for personal use only.
Smoking and eating are prohibited inside the vehicle; the driver may take a short break if needed.
The vehicle is provided with a driver, fuel, and full insurance coverage.

Terms and conditions at Tignes: reservations & cancellation

Booking implies unconditional acceptance of these terms and conditions at Tignes. Both the client and the provider agree to abide by all clauses of the contract. No modification will be accepted without prior written agreement.

The contract becomes effective once the booking has been confirmed and paid. In the event of a late cancellation by the client, the sums paid remain the property of the provider as compensation.

Responsibilities

Our full insurance policy covers the company's liability during the service.

The client remains legally and criminally responsible for their actions. The company cannot be held liable for the client's behavior before or after the service, except regarding the client's safety during transportation.

Force majeure

In the event of force majeure — road closure, avalanche risk, exceptional weather, strike or any event beyond our control — the contract is suspended or canceled without compensation on either side. We always propose an alternative solution when one exists.